Support Team

About the Role

Deliver world-class, dedicated technical support and onboarding assistance to our enterprise software clients.

Key Responsibilities

• Provide prompt, professional technical support to enterprise clients via email, chat, and video calls.
• Troubleshoot complex platform issues, guiding users to effective resolutions.
• Assist new clients with platform onboarding, configuration, and best practices.
• Document frequent issues and contribute to the internal and external knowledge bases.
• Act as the voice of the customer, surfacing valuable feedback to the product team.

Requirements

• 2+ years of experience in a B2B technical support or customer success role.
• Strong problem-solving skills and the ability to diagnose complex software issues.
• Excellent written and verbal communication skills with a customer-first mindset.
• Familiarity with CRM platforms, ticketing systems (Zendesk, Intercom), and basic API troubleshooting.
• Ability to work effectively in a fast-paced, globally distributed team environment.